
Article History
Received: 15 January 2024
Accepted: 14 February 2024
Published: 13 June 2024
MEMBER:
Volume 1, Issue 1, 1st Quarter 2024, pp. 27 – 34
Impact of B2C E-Commerce to the General Performance of Selected Logistics Service Providers in Metro Manila
Authors:
Nora S. Sansaluna, Sophia S. Dela Cruz, Shieljane F. Narciso, Aaron Reginald L. Pascual
Abstract:
The rapid expansion of e-commerce has significantly impacted the logistics sector,
prompting the researchers to explore its influence on society. Managing e-commerce
platforms presents unique challenges due to the diverse inventory products involved,
underscoring the importance of understanding how B2C E-commerce affects logistics
companies' overall performance. This study, conducted within a logistics company in
Metro Manila, aimed to assess the impact of B2C E-commerce on logistics service
providers (LSPs) and identify common issues, as well as understand its effects on
respondents' general performance. Utilizing 30 employees from selected LSPs as
respondents, a 28-item questionnaire was used to elicit the impact of B2C E-commerce to
LSPs. Simple weighted mean was used as a tool in analyzing the data. Findings suggest
that respondents generally agreed on the positive impact of B2C E-commerce across
various aspects of logistics operations. In terms of warehousing, respondents agreed
(WM=3.63) that B2C E-commerce had a positive impact on warehousing practices,
reflecting an encouraging experience. Concerning inventory management, respondents
moderately agreed (WM=3.35) on the general performance of LSPs in utilizing B2C E-
commerce, indicating a somewhat positive perception. Regarding order processing,
respondents agreed (WM=3.46) on the beneficial impact of B2C E-commerce, indicating a
favorable view of its performance. Similarly, respondents agreed (WM=3.57) on the
valuable contribution of B2C E-commerce to information systems within logistics
operations, highlighting its importance. In terms of packaging, majority of respondents
agreed (WM=3.58) on the essential role of B2C E-commerce in packaging practices,
emphasizing its significance in the overall process. Overall, the findings suggest that LSPs
have generally performed well in utilizing B2C E-commerce across various aspects of
logistics operations. However, there are still areas to be looked at, such as reverse logistics
and inventory management, where improvements could be made to further enhance
LSPs performance.
Keywords: business-to-consumer (B2C), E-commerce, logistics service provider (LSP),
warehousing, inventory management, order processing
Indexed:


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f. Manuscript Revision
g. Editing Services
h. Final Manuscript Submission
i. Acknowledgement to Publish
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k. Inhouse Publication

Article History
Received: 15 January 2024
Accepted: 18 February 2024
Published: 13 June 2024
Volume 1, Issue 1, 1st Quarter 2024, pp. 27 – 34
Impact of B2C E-Commerce to the General Performance of Selected Logistics Service Providers in Metro Manila
Authors:
Nora S. Sansaluna, Sophia S. Dela Cruz, Shieljane F. Narciso, Aaron Reginald L. Pascual
Abstract:
The rapid expansion of e-commerce has significantly impacted the logistics sector,
prompting the researchers to explore its influence on society. Managing e-commerce
platforms presents unique challenges due to the diverse inventory products involved,
underscoring the importance of understanding how B2C E-commerce affects logistics
companies' overall performance. This study, conducted within a logistics company in
Metro Manila, aimed to assess the impact of B2C E-commerce on logistics service
providers (LSPs) and identify common issues, as well as understand its effects on
respondents' general performance. Utilizing 30 employees from selected LSPs as
respondents, a 28-item questionnaire was used to elicit the impact of B2C E-commerce to
LSPs. Simple weighted mean was used as a tool in analyzing the data. Findings suggest
that respondents generally agreed on the positive impact of B2C E-commerce across
various aspects of logistics operations. In terms of warehousing, respondents agreed
(WM=3.63) that B2C E-commerce had a positive impact on warehousing practices,
reflecting an encouraging experience. Concerning inventory management, respondents
moderately agreed (WM=3.35) on the general performance of LSPs in utilizing B2C E-
commerce, indicating a somewhat positive perception. Regarding order processing,
respondents agreed (WM=3.46) on the beneficial impact of B2C E-commerce, indicating a
favorable view of its performance. Similarly, respondents agreed (WM=3.57) on the
valuable contribution of B2C E-commerce to information systems within logistics
operations, highlighting its importance. In terms of packaging, majority of respondents
agreed (WM=3.58) on the essential role of B2C E-commerce in packaging practices,
emphasizing its significance in the overall process. Overall, the findings suggest that LSPs
have generally performed well in utilizing B2C E-commerce across various aspects of
logistics operations. However, there are still areas to be looked at, such as reverse logistics
and inventory management, where improvements could be made to further enhance
LSPs performance.
Keywords: business-to-consumer (B2C), E-commerce, logistics service provider (LSP),
warehousing, inventory management, order processing
Indexed:


Licensed by:

Submit Articles:
A. CURATED/INHOUSE JOURNALS
1. Journal Description
2. Select Journal
a. Declaration of Originality
b. Select the Journal
c. Paper Formatting
d. Initial Manuscript Submission
e. Peer Review Process
f. Manuscript Revision
g. Editing Services
h. Final Manuscript Submission
i. Acknowledgement to Publish
j. Copyright Matters
k. Inhouse Publication

Article History
Received: 15 January 2024
Accepted: 18 February 2024
Published: 13 June 2024
Volume 1, Issue 1, 1st Quarter 2024, pp. 27 – 34
Impact of B2C E-Commerce to the General Performance of Selected Logistics Service Providers in Metro Manila
Authors:
Nora S. Sansaluna, Sophia S. Dela Cruz, Shieljane F. Narciso, Aaron Reginald L. Pascual
Abstract:
The rapid expansion of e-commerce has significantly impacted the logistics sector,
prompting the researchers to explore its influence on society. Managing e-commerce
platforms presents unique challenges due to the diverse inventory products involved,
underscoring the importance of understanding how B2C E-commerce affects logistics
companies' overall performance. This study, conducted within a logistics company in
Metro Manila, aimed to assess the impact of B2C E-commerce on logistics service
providers (LSPs) and identify common issues, as well as understand its effects on
respondents' general performance. Utilizing 30 employees from selected LSPs as
respondents, a 28-item questionnaire was used to elicit the impact of B2C E-commerce to
LSPs. Simple weighted mean was used as a tool in analyzing the data. Findings suggest
that respondents generally agreed on the positive impact of B2C E-commerce across
various aspects of logistics operations. In terms of warehousing, respondents agreed
(WM=3.63) that B2C E-commerce had a positive impact on warehousing practices,
reflecting an encouraging experience. Concerning inventory management, respondents
moderately agreed (WM=3.35) on the general performance of LSPs in utilizing B2C E-
commerce, indicating a somewhat positive perception. Regarding order processing,
respondents agreed (WM=3.46) on the beneficial impact of B2C E-commerce, indicating a
favorable view of its performance. Similarly, respondents agreed (WM=3.57) on the
valuable contribution of B2C E-commerce to information systems within logistics
operations, highlighting its importance. In terms of packaging, majority of respondents
agreed (WM=3.58) on the essential role of B2C E-commerce in packaging practices,
emphasizing its significance in the overall process. Overall, the findings suggest that LSPs
have generally performed well in utilizing B2C E-commerce across various aspects of
logistics operations. However, there are still areas to be looked at, such as reverse logistics
and inventory management, where improvements could be made to further enhance
LSPs performance.
Keywords: business-to-consumer (B2C), E-commerce, logistics service provider (LSP),
warehousing, inventory management, order processing
Indexed:


Licensed by:
