Ella Rose Casil, Racquel G. San Juan, Lovely Joy S. Tibos
Abstract:
The COVID-19 pandemic has significantly altered how individuals engage in work
activities and navigate their daily lives. This includes customs brokers who served as
frontline facilitators during the Covid-19 pandemic. They played a crucial role in ensuring
the facilitation of essential goods during this challenging time. However, they
encountered various challenges in their workplace, including safety protocols, prompting
this study to explore how they coped up, specifically on the strategies undertaken. Hence,
this study aimed to investigate if there were significant differences in the challenges
faced by frontline customs brokers, as well as on their coping strategies in efficiently
facilitating essential goods during the pandemic. Using online data gathering through
Google Form, the study involved 30 frontline customs brokers, predominantly female,
aged between 20-30 years, with the majority having four years or less of experience in the
profession. Based on the results, the challenges encountered by the front-line customs
brokers were difficulties in online transactions and transportation. Challenges related to
customs clearance, online transactions, and transportation of essential goods were
prevalent, with varying degrees of agreement among respondents. Safety-related
challenges, such as unsanitary facilities, were also highlighted. On the other hand, coping
strategies, like familiarizing with virtual meeting applications, utilizing shuttle services,
and utilizing Inter-Agency Task Force (IATF) IDs for easing transportation barriers were
mostly applied. Future research could further explore the effectiveness of specific coping
strategies and identify additional measures to support customs brokers in their vital role
during times of crisis.
1. Journal Description 2. Select Journal a. Declaration of Originality b. Select the Journal c. Paper Formatting d. Initial Manuscript Submission e. Peer Review Process f. Manuscript Revision g. Editing Services h. Final Manuscript Submission i. Acknowledgement to Publish j. Copyright Matters k. Inhouse Publication
Article History
Received: 15 January 2024 Accepted: 18 February 2024 Published: 13 June 2024
Volume 1, Issue 1, 1st Quarter 2024, pp. 20 – 26
Challenges and Coping Strategies of Frontline Customs
Brokers in the Efficient Facilitation of Essential Goods During
the Covid-19 Pandemic
Ella Rose Casil, Racquel G. San Juan, Lovely Joy S. Tibos
Abstract:
The COVID-19 pandemic has significantly altered how individuals engage in work
activities and navigate their daily lives. This includes customs brokers who served as
frontline facilitators during the Covid-19 pandemic. They played a crucial role in ensuring
the facilitation of essential goods during this challenging time. However, they
encountered various challenges in their workplace, including safety protocols, prompting
this study to explore how they coped up, specifically on the strategies undertaken. Hence,
this study aimed to investigate if there were significant differences in the challenges
faced by frontline customs brokers, as well as on their coping strategies in efficiently
facilitating essential goods during the pandemic. Using online data gathering through
Google Form, the study involved 30 frontline customs brokers, predominantly female,
aged between 20-30 years, with the majority having four years or less of experience in the
profession. Based on the results, the challenges encountered by the front-line customs
brokers were difficulties in online transactions and transportation. Challenges related to
customs clearance, online transactions, and transportation of essential goods were
prevalent, with varying degrees of agreement among respondents. Safety-related
challenges, such as unsanitary facilities, were also highlighted. On the other hand, coping
strategies, like familiarizing with virtual meeting applications, utilizing shuttle services,
and utilizing Inter-Agency Task Force (IATF) IDs for easing transportation barriers were
mostly applied. Future research could further explore the effectiveness of specific coping
strategies and identify additional measures to support customs brokers in their vital role
during times of crisis.
1. Journal Description 2. Select Journal a. Declaration of Originality b. Select the Journal c. Paper Formatting d. Initial Manuscript Submission e. Peer Review Process f. Manuscript Revision g. Editing Services h. Final Manuscript Submission i. Acknowledgement to Publish j. Copyright Matters k. Inhouse Publication
Article History
Received: 15 January 2024 Accepted: 18 February 2024 Published: 13 June 2024
Volume 1, Issue 1, 1st Quarter 2024, pp. 20 – 26
Challenges and Coping Strategies of Frontline Customs
Brokers in the Efficient Facilitation of Essential Goods During
the Covid-19 Pandemic
Ella Rose Casil, Racquel G. San Juan, Lovely Joy S. Tibos
Abstract:
The COVID-19 pandemic has significantly altered how individuals engage in work
activities and navigate their daily lives. This includes customs brokers who served as
frontline facilitators during the Covid-19 pandemic. They played a crucial role in ensuring
the facilitation of essential goods during this challenging time. However, they
encountered various challenges in their workplace, including safety protocols, prompting
this study to explore how they coped up, specifically on the strategies undertaken. Hence,
this study aimed to investigate if there were significant differences in the challenges
faced by frontline customs brokers, as well as on their coping strategies in efficiently
facilitating essential goods during the pandemic. Using online data gathering through
Google Form, the study involved 30 frontline customs brokers, predominantly female,
aged between 20-30 years, with the majority having four years or less of experience in the
profession. Based on the results, the challenges encountered by the front-line customs
brokers were difficulties in online transactions and transportation. Challenges related to
customs clearance, online transactions, and transportation of essential goods were
prevalent, with varying degrees of agreement among respondents. Safety-related
challenges, such as unsanitary facilities, were also highlighted. On the other hand, coping
strategies, like familiarizing with virtual meeting applications, utilizing shuttle services,
and utilizing Inter-Agency Task Force (IATF) IDs for easing transportation barriers were
mostly applied. Future research could further explore the effectiveness of specific coping
strategies and identify additional measures to support customs brokers in their vital role
during times of crisis.
1. Journal Description 2. Select Journal a. Declaration of Originality b. Select the Journal c. Paper Formatting d. Initial Manuscript Submission e. Peer Review Process f. Manuscript Revision g. Editing Services h. Final Manuscript Submission i. Acknowledgement to Publish j. Copyright Matters k. Inhouse Publication