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Article History
Received: 15 January 2024
Accepted: 26 February 2024
Published: 24 April 2024
MEMBER:
Volume 1, Issue 1, 1st Quarter 2024, pp. 24 – 30
Effectiveness of Three Leading Food Delivery Services: A Comparative Study
Authors:
Jenamie S. Langi, Jhon Archie S. Banuelos, Allan Adrian P. Lesmoras, Kevin M. Silvestre
Abstract:
The study investigates the effectiveness of three leading food delivery applications – Grab
Food, Food Panda, and Lala Food – across various service dimensions, including food
booking, preparation, delivery, handover, and after-delivery services. Employing convenience
sampling, data were collected from 50 food-delivery users from Pasay City. The research
instrument comprises 37-item questions which aims to measure users' perceptions. Findings
revealed that Grab Food consistently outperformed its competitors, receiving "strongly
agree" ratings across all service domains, with weighted mean scores ranging from 4.54 to
4.66. Though slightly lower than Grab Food, Food Panda, on the other hand, also received
positive ratings with weighted mean scores ranging from 4.19 to 4.41. In contrast, Lala Food
received lower ratings with weighted mean scores ranging from 3.93 to 4.15. This indicates an
overall lower level of effectiveness compared to Grab Food and Food Panda. The comparison
of the three food delivery services revealed significant differences in perceived effectiveness
among respondents. These findings underscore the importance of app performance in
driving user satisfaction and loyalty in the competitive food delivery market.
Keywords: Effectiveness, Food Delivery Services, Asian Institute of Maritime Studies
Indexed:
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1. Journal Description
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a. Declaration of Originality
b. Select the Journal
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f. Manuscript Revision
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Article History
Received: 15 January 2024
Accepted: 26 February 2024
Published: 24 April 2024
Volume 1, Issue 1, 1st Quarter 2024, pp. 26 – 32
Effectiveness of Three Leading Food Delivery Services: A Comparative Study
Authors:
Jenamie S. Langi, Jhon Archie S. Banuelos, Allan Adrian P. Lesmoras, Kevin M. Silvestre
Abstract:
The study investigates the effectiveness of three leading food delivery applications – Grab
Food, Food Panda, and Lala Food – across various service dimensions, including food
booking, preparation, delivery, handover, and after-delivery services. Employing convenience
sampling, data were collected from 50 food-delivery users from Pasay City. The research
instrument comprises 37-item questions which aims to measure users' perceptions. Findings
revealed that Grab Food consistently outperformed its competitors, receiving "strongly
agree" ratings across all service domains, with weighted mean scores ranging from 4.54 to
4.66. Though slightly lower than Grab Food, Food Panda, on the other hand, also received
positive ratings with weighted mean scores ranging from 4.19 to 4.41. In contrast, Lala Food
received lower ratings with weighted mean scores ranging from 3.93 to 4.15. This indicates an
overall lower level of effectiveness compared to Grab Food and Food Panda. The comparison
of the three food delivery services revealed significant differences in perceived effectiveness
among respondents. These findings underscore the importance of app performance in
driving user satisfaction and loyalty in the competitive food delivery market.
Keywords: Effectiveness, Food Delivery Services, Asian Institute of Maritime Studies
Indexed:
![](https://digi-journalphils.com/wp-content/uploads/2024/04/1.png)
![](https://digi-journalphils.com/wp-content/uploads/2024/04/new-set-of-images.png)
Licensed by:
![](https://digi-journalphils.com/wp-content/uploads/2024/04/Creative-Commons-logo.jpg)
Submit Articles:
A. CURATED/INHOUSE JOURNALS
1. Journal Description
2. Select Journal
a. Declaration of Originality
b. Select the Journal
c. Paper Formatting
d. Initial Manuscript Submission
e. Peer Review Process
f. Manuscript Revision
g. Editing Services
h. Final Manuscript Submission
i. Acknowledgement to Publish
j. Copyright Matters
k. Inhouse Publication
![](https://digi-journalphils.com/wp-content/uploads/2023/12/2-3-1024x1024.png)
Article History
Received: 15 January 2024
Accepted: 26 February 2024
Published: 24 April 2024
Volume 1, Issue 1, 1st Quarter 2024, pp. 26 – 32
Effectiveness of Three Leading Food Delivery Services: A Comparative Study
Authors:
Jenamie S. Langi, Jhon Archie S. Banuelos, Allan Adrian P. Lesmoras, Kevin M. Silvestre
Abstract:
The study investigates the effectiveness of three leading food delivery applications – Grab
Food, Food Panda, and Lala Food – across various service dimensions, including food
booking, preparation, delivery, handover, and after-delivery services. Employing convenience
sampling, data were collected from 50 food-delivery users from Pasay City. The research
instrument comprises 37-item questions which aims to measure users' perceptions. Findings
revealed that Grab Food consistently outperformed its competitors, receiving "strongly
agree" ratings across all service domains, with weighted mean scores ranging from 4.54 to
4.66. Though slightly lower than Grab Food, Food Panda, on the other hand, also received
positive ratings with weighted mean scores ranging from 4.19 to 4.41. In contrast, Lala Food
received lower ratings with weighted mean scores ranging from 3.93 to 4.15. This indicates an
overall lower level of effectiveness compared to Grab Food and Food Panda. The comparison
of the three food delivery services revealed significant differences in perceived effectiveness
among respondents. These findings underscore the importance of app performance in
driving user satisfaction and loyalty in the competitive food delivery market.
Keywords: Effectiveness, Food Delivery Services, Asian Institute of Maritime Studies
Indexed:
![](https://digi-journalphils.com/wp-content/uploads/2024/04/1.png)
![](https://digi-journalphils.com/wp-content/uploads/2024/04/new-set-of-images.png)
Licensed by:
![](https://digi-journalphils.com/wp-content/uploads/2024/04/Creative-Commons-logo.jpg)