Integrating digital technologies within law enforcement agencies has become imperative in the modern era. As crime evolves and becomes increasingly sophisticated, law enforcement agencies must adapt to these changes by leveraging technology to enhance their capabilities. However, the adoption of digital technologies within law enforcement agencies has challenges. By overcoming these challenges and embracing technological advancements, law enforcement agencies can position themselves to effectively address the evolving landscape of crime and maintain public trust. This research specifically focuses on the Police Regional Office 9 (PRO9) Headquarters, examining its journey towards digital integration. A mixed-methods research design was adopted to comprehensively investigate the adoption rates, perceptions, and operational impacts of newly implemented information systems within PRO9. Quantitative surveys from among 248 PRO9 personnel were administered to collect data on these systems' usage and perceived effectiveness while qualitative interviews were conducted with 10 PRO9 personnel to gain insights into their experiences and challenges. Findings of the study revealed several key challenges hindering PRO9's digital transformation. Technological factors, such as inadequate infrastructure and limited technical expertise, emerged as significant barriers. Organizational factors played a crucial role, including resistance to change, lack of clear digital strategies, and insufficient training. Additionally, legal and regulatory frameworks posed data privacy, security, and interoperability challenges. The interplay of these factors has resulted in slow adoption rates, limited utilization, and suboptimal operational impacts of the implemented information systems. The findings highlight the need for a holistic approach to digital transformation that simultaneously addresses technological, organizational, and legal aspects. This research provides a comprehensive understanding of the challenges faced by PRO9 in its digital transformation journey. By addressing these challenges through targeted interventions and strategic planning, PRO9 can accelerate its digital transformation, enhancing operational efficiency, decision-making, and overall service delivery.

Keywords: digital transformation; law enforcement agency; Philippine National Police; Police Regional Office 9