
Article History
Received: 09 December 2024
Accepted: 10 December 2024
Published: 31 December 2024
Volume 3, Issue 1, 3rd Quarter 2024, pp. 103 – 119
Performance Measurement Framework Using Human Resource Analytics for Private Higher Education Institutions
Author:
Denise Meryl J. Robles, CPA
Abstract:
The purpose of this research is to provide a performance measurement framework with key performance
indicators (KPIs) practiced by private higher education institutions (HEIs) in terms of instruction, research, and
community extension which used human resource analytics (HRA) for objectively measuring academic
performance. This is to provide an analytical scientific approach using Analytical Hierarchy Process (AHP) to
measure the performance of academic staff of private HEIs in South Cotabato, Sarangani, and General
Santos City (SOCSARGEN). This research used the sequential qualitative-quantitative research design
methodology which conducted two (2) sessions of focus group discussions (FGD) from seven (7) participating
schools with fifteen (15) participants and utilization of the developed performance measurement tool to three
(3) private HEIs as basis to develop the performance measurement framework. The selection of participants
consists of academic administrators and staff using purposive sampling. This study uses thematic analysis,
AHP and ranking to obtain objective and reliable insights on performance evaluation relevant for human
resource analytics. Based on results, in terms of instruction, sub-KPIs include work ethics, personality and
values, teaching competence and performance, learning atmosphere, qualification, involvement and
productivity. In terms of research, sub-KPIs include attendance and presentation, citations and publications,
journal memberships and research involvement. In terms of community extension, sub-KPIs include
participation and involvement in extension works and external linkages. This research also developed a general
performance measurement framework which consists of setting goals and objectives, indicators, evaluation,
analysis, reporting and review.
Keywords: private HEIs, performance measurement framework, key performance indicators (KPIs), analytic
hierarchy process (AHP), human resource analytics (HRA)
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